We closed by the tenth ninety-eight times out of a hundred

The whole practice is built on one promise: every client's month is closed by the tenth of the next. Over six years and something like six thousand monthly closes, we have missed it twice.

Once was a client's bank changing its feed without warning and taking a week to reconnect; once was our own fault, a staff illness we did not cover fast enough. Both times we told the client before they asked, and both times we said what we were changing so it would not happen again. A promise you break quietly is not a promise; a promise you break loudly, rarely, and fix is about the best a real business can offer.